Refund policy
Return & Refund Policy
Your wellness journey comes first.
Effective date: January 1, 2025
Our name, our promise
Kōbu (鼓舞) is a Japanese word meaning to inspire, encourage, and motivate. That's the heart of everything we make. We're not just selling a drink mix — we're here to support you on your path to better health and a better day.
Our 30-day happiness guarantee
We want you to feel good about every sip. That's why every first order comes with a full 30-day guarantee. If Kōbu isn't the right fit for you, we want to hear about it — and we'll do our best to make it right.
Your health and wellness journey matters to us. Whether that means a refund, a replacement, or just some guidance — we're here to help.
30-day window
Reach out within 30 days of your delivery date.
Easy contact
Email us at support@enjoykobu.com and tell us what's going on.
We'll make it right
Refund, replacement, or support — whatever helps most.
How it works
Email hello@enjoykobu.com with your order number and a brief note about your experience.
Our team will reach out personally to understand your experience and discuss the best path forward.
Approved refunds are returned to your original payment method within 5–7 business days.
A few details
- →Our guarantee applies to first-time orders of Kōbu products.
- →For subscriptions, you can pause, skip, or cancel anytime — no fees, no hassle.
- →Damaged or incorrect orders are always replaced at no cost, regardless of timing.
- →We're a small, independent brand — every piece of feedback genuinely helps us improve.
Questions? We'd love to hear from you.
Email support@enjoykobu.com · We typically respond within 1 to 3 business days.